Q:
We are having problems with (mag stripe) cards reading. What do you need to
tell us what's wrong?
A: Often we can provide some insight as to why mag stripe cards fail to work.
It's VERY important, however, that the actual cards that are failing to work
be submitted for analysis. Usually 4-6 cards provide enough clues to identify
the problem. We'll test all the interchange parameters that are known to cause
unsuccessful reading and return the cards along with a report detailing our
findings and possible suggestions for resolution. Our all inclusive test fee
for Problem Analysis service is US$ 400.00.
Q: Where can I go to learn about card standards?
A: A listing of all card standards can be found at www.card-testing.com. Feel
free to call Kevin Tall at Eclipse Laboratories should you have questions.
Q: We want to conduct our own card testing. Where can we go to obtain
equipment?
A: Eclipse Laboratories only provides card testing services, but we are happy
to discuss where to purchase equipment. See www.card-testing.com for a list
of equipment sources. Feel free to call Kevin Tall at Eclipse Laboratories should
you have questions or wish to discuss.
Q: How many cards do you need to test for compliance to ISO/IEC 7810?
A: 50 cards. Generally, we test 3 cards for each testable parameter described
in ISO/IEC 7810. We follow the test methods described in ISO/IEC 10373-1:2006.
However, we can test as few or as many cards as you wish for any of the parameters.
While there are no requirement for sample size specified for most of the parameters,
we suggest 3 cards per type. Please call or email a request for a test fee quotation
and estimation of completion time. After the tests are completed we'll email
you an electronic version of the report (unsigned) and deliver a signed hardcopy,
along with your test cards.
